Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Heysham | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Heysham collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Heysham is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Heysham, UK. We act as the Data Controller for all personal information collected through our services.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and other clinical information necessary to assess your suitability for weight loss treatment.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, and device information collected when you visit our website.

How We Use Your Data

Your information is used to deliver safe, legal, and effective pharmacy services. Specifically, we use your data to:

• Assess your suitability for weight loss treatments and process your orders.
• Enable our pharmacist to review and approve prescriptions before dispatch. Once approved, orders are dispatched within 1 working day.
• Communicate with you regarding your treatment, order status, or any clinical concerns.
• Maintain accurate medical records in accordance with our professional and legal obligations.
• Comply with GPhC standards, UK law, and regulatory requirements.
• Improve our services and ensure the safety of our patients.

The legal bases we rely on include the performance of a contract, compliance with a legal obligation, and the processing of special category health data necessary for the provision of healthcare services.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including maintaining your session during checkout.
• Analytics cookies: Help us understand visitor behaviour so we can improve our website. These are anonymised where possible.
• Preference cookies: Remember your settings and preferences for a better experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our website.

Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following circumstances:

• Healthcare professionals: Where clinically necessary, relevant health information may be shared with your GP or other treating clinicians.
• Delivery providers: We share your name and delivery address with our courier service to fulfil your order.
• Payment processors: Secure payment platforms process your transaction data on our behalf.
• Regulatory bodies: We may be required to share data with the GPhC, NHS, or other regulatory authorities where legally required.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain your personal and medical records for a minimum of eight years in accordance with NHS and pharmacy guidance, or longer where required by law. After this period, data is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption, and access to patient records is restricted to authorised staff only.

Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, or raise a concern about how your information is handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with our response, you have the right to raise your concern with the relevant supervisory authority for data protection in the UK.